Shipping & returns

What is the shipping fee?
Free shipping is 100 TL and above.

A delivery fee of £ 7.99 is charged for each additional order.

Which shipping company will be sent by my order?
Your orders will be sent insured by Yurtici Kargo.

When can I receive my order?
The shipment of the products you have ordered is made according to the specified ya Estimated Shipping in date. Your order will be delivered to your address within 1 business day in Istanbul and 1 to 3 business days outside Istanbul. The specified time does not include weekend and public holidays.

How can I track my order?
You can follow up your orders in ’My Orders‘ section. When your order is delivered to cargo, you will also receive an information email.

Kargom but I didn't get it delivered?
If you are not at the specified address, your note will be left on your door and your order will be delivered to the Domestic Cargo branch for 3 days. Within 3 days you need to get your package from the specified branch. Otherwise, your order will be returned to Markafoni and your refund will be processed.



You can return the product you purchased from free of charge within 14 days from the day you received your delivery by contacting without paying the shipping fee. If the product does not meet the return conditions, the product can be returned to your address.

In order for the products to be returned within the right of withdrawal, the original box and the packages contained in the purchased product must not be damaged, the invoice and all the complementary accessories must be sent with the promotional, campaign products provided as a gift, if any, undamaged and complete at the same time. If the software / game CD in the product packages sold with the purchased software and / or the game CD is opened, the right of withdrawal cannot be refunded.

Products with the right of withdrawal are:
• Products that cannot be returned by nature,
• Chipgold, other gold products with trappings gold,
• Consumer's wishes or products clearly prepared according to his personal needs,
• Periodicals such as newspapers and magazines,
• Products that are rapidly deteriorating or have an expiration date,
• Printed products (books, etc.),

Products that the right of withdrawal is only valid under certain conditions are:
The use of the right of withdrawal in the following products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. Otherwise, no refund is possible:
• All software and programs - DVD, VCD, CD and cassettes
• Computer and stationery supplies (Toner, cartridge, ribbon, etc.)
• Phone top-up orders
• Products that require installation must be opened and installed by authorized service. Products other than authorized service may be excluded from the warranty. If there is a problem in the product during the service installation, it can be exchanged / returned with the minutes.
• Products that are not suitable for health and hygiene (underwear, swimsuits, cosmetics, earphones, etc.) are not returned after the delivery.